case

a.s.r. improves claim handling with process platform

Case

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About a.s.r.

ASR Nederland is a major Dutch insurance group based in Utrecht. The company was created in its current form in 2008 when the insurance business was split out of Fortis, after it was acquired by the Dutch government during the Financial crisis of 2007-2010. The Dutch government revived the old name that had been used prior to the acquisition by Fortis in 2000 for the newly structured company.

The original ASR insurance company was formed in 1997 after the merger of Stad Rotterdam Verzekeringen (which dates back to 1720) and ETI Amersfoortse insurance companies. The new name ASR was based on a combination of initials of Amersfoort and Stad Rotterdam. In 2000, Fortis acquired ASR insurance and merged it with its other insurance business to form Fortis ASR. At that time the other insurances business included the insurers Amev, Ardanta and Falcon (which included Interlloyd en VSB-leven). In 2008 the insurance component became government owned when the Dutch Government took control of Fortis to prevent the bank and insurer succumbing to the Financial crisis of 2007–2010.

Challenges

Working with many outdated legacy applications, a.s.r. faced the challenges of an inflexible IT infrastructure, lack of management information due to disparate data silos and large volumes of manual work leading to inefficiencies and data inaccuracies.  While the market was demanding higher efficiency in the organization, it also needed to react faster to new developments to serve its demanding customer base.

Solutions

Vanenburg provided professional services to a.s.r. and helped with the implementation of a integration layer to harmonize different application silos and legacy solution. On top of that, a process orchestration (Business Process Management) layer was established to improve the operational efficiency and flexibility of its insurance back-office operations. To meet the business needs, flexible process-driven applications were developed for various functions, including claims handling, damage support and management information.

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